Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No strategy, system, or pattern can guarantee a profit, and players should approach every session with that understanding clearly in mind.

Roobet supports players in maintaining healthy boundaries around their gambling activity. The platform provides a set of tools designed to keep your experience within limits that suit your personal circumstances.

The following principles form the foundation of responsible play:

• Set a budget before each session and treat it as a firm limit, not a guideline;
• Treat gambling as a form of entertainment, not a source of income;
• Take regular breaks to maintain perspective on time and money spent;
• Never chase losses by increasing your stakes to recover previous losses;
• Keep gambling separate from your emotional state, avoiding play during periods of stress or distress;
• Use the deposit, loss, and session limit tools available on your account;
• Review your gambling history regularly to stay aware of your patterns;
• Ensure gambling does not interfere with personal, professional, or financial responsibilities.

These principles are practical and straightforward. Applying them consistently helps protect your financial and emotional wellbeing over time.

Gambling addiction is a recognised condition that can develop gradually, often without the individual noticing until the consequences become serious. Being aware of the warning signs is an important step in protecting yourself and those around you.

The following indicators may suggest that gambling has moved beyond a healthy level of engagement:

• Spending more time or money on gambling than originally intended;
• Finding it difficult to stop or cut down, even when you want to;
• Continuing to gamble despite repeated financial losses;
• Borrowing money or selling possessions to fund gambling activity;
• Neglecting work, family, or social responsibilities because of gambling;
• Feeling irritable, anxious, or restless when not gambling;
• Using gambling as a way to cope with stress, depression, or other difficulties;
• Concealing your gambling habits from friends, family, or colleagues;
• Gambling with money set aside for essential expenses such as rent or bills;
• Feeling a persistent urge to return to gambling after a loss.

If several of these signs apply to your situation, it is advisable to seek support. Gambling addiction is a serious condition, and professional help is available.

Taking steps to address a betting problem is a sign of awareness and self-control. Roobet provides several account tools and recommends a set of practical measures to support players in managing their gambling behaviour responsibly.

The following recommendations can help you take control:

• Use the deposit limit feature on your account to cap how much you can add over a set period;
• Set a loss limit to prevent spending beyond a defined threshold within a given timeframe;
• Apply session time limits to control how long each gambling session lasts;
• Activate the reality check feature, which sends periodic reminders of time spent playing;
• Use the self-exclusion option to temporarily or permanently suspend access to your account;
• Speak openly with a trusted person about your gambling habits;
• Contact a professional counsellor or support service specialising in gambling addiction;
• Remove payment methods saved to your account to create a practical barrier to impulsive deposits;
• Avoid gambling venues or platforms during a period of self-exclusion;
• Register with the national self-exclusion scheme, GamStop, which applies across all UK-licensed gambling operators.

These tools and steps are available to all players. Using them proactively is one of the most effective ways to protect your long-term wellbeing.

A number of independent organisations across the United Kingdom offer free, confidential support to anyone affected by gambling addiction. These services are available to players and their families.

The following resources are recommended for players seeking help:

• GamCare (www.gamcare.org.uk) – provides a national helpline, live chat, and counselling services for people affected by gambling harm;
• Gamblers Anonymous UK (www.gamblersanonymous.org.uk) – a fellowship of individuals who share their experience and support each other in recovering from gambling problems;
• GamStop (www.gamstop.co.uk) – the UK’s free national self-exclusion scheme, covering all gambling websites licensed by the UK Gambling Commission;
• BeGambleAware (www.begambleaware.org) – offers information, advice, and access to treatment services for those experiencing gambling harm;
• Gordon Moody (www.gordonmoody.org.uk) – delivers residential treatment programmes and online counselling for people with severe gambling addictions;
• Citizens Advice (www.citizensadvice.org.uk) – provides guidance on managing debt and financial difficulties that may have arisen from gambling activity.

All of these organisations operate independently and provide services free of charge.

Players who are concerned about their gambling behaviour are encouraged to reach out to the Roobet support team directly. The support team can assist with activating account controls, applying self-exclusion, and directing players to appropriate external resources.

The following contact options are available:

• Live Chat – available directly on the Roobet website for immediate assistance;
• Email – players can submit a support request by email through the official contact address listed on the platform;
• Help Centre – the Roobet Help Centre contains detailed articles on responsible gambling tools and account management options, accessible at roobet.com.

Players are encouraged to contact support at any point if they have concerns about their gambling activity. All enquiries related to responsible gaming are handled with confidentiality and care.